Director of Operations and Infrastructure

40 hours a week, permanent

Mostly weekdays, evenings and weekends may be required

Supervised by Executive Director

Eligible for pension and benefits after 3 months

Annual salary $71,344 as per pay grid

Job Purpose/Summary

The Director of Operations & Infrastructure provides strategic and operational leadership for the systems, processes, facilities, and organizational infrastructure that support the organization’s programs and mission. This role is responsible for ensuring the organization has the operational capacity, physical infrastructure, administrative systems, and risk management practices necessary to sustain high-quality services and support future growth.

The Director leads organizational efforts related to facilities, health and safety, operational systems, information technology, procurement, policy implementation, organization administration, and continuous improvement. Working closely with the Executive Director and Leadership Team, they help translate organization strategy into practical systems that strengthen sustainability, accountability, and effectiveness, serving as a key organizational leader and contributing to long-term planning, organizational development, and cross-departmental collaboration. This role provides direct supervision to the Maintenance and Admin teams.

Organizational Mission and Values

One City Peterborough is an organization that believes that everyone belongs and together we flourish. To that end, we focus on supporting those who have experienced homelessness and/or criminalization towards their full inclusion into the community. Our mission is to journey together as a community that promotes housing, community safety, and social inclusion in the City of Peterborough by responding to immediate needs, breaking down barriers amongst us, and advocating for systemic change. We work from the values of belonging, dignity, courage, trust, and love.

For a complete job description, click here.

This position is a core part of the Senior Leadership Team. Click here for an overview of the 4 Director positions and how this role interacts with each of them.

What does Success look like in this role?

At 3 months:

Completed all required onboarding
Built trust with maintenance and admin staff that you directly supervise, understanding their day-to-day realities and what they need to do their jobs well
Established a strong working rapport with the Executive Director and Leadership Team, understanding organizational priorities and where this role can have the most impact
Gained familiarity with all active vendor relationships, service agreements, and compliance obligations
Have completed an introductory audit of existing facilities, systems, contracts, and administrative processes, and begun identifying gaps, risks, and quick wins

At 6 months:

At least one significant operational system or process has been improved or formalized
Staff under direct supervision feel supported and have clear expectations
A facilities and capital planning framework is being developed alongside the Director of Development, with a clear picture of short- and medium-term infrastructure needs and priorities
Health and safety compliance is reviewed and up to date across all program sites and facilities

At 12 months:

Organizational operations run with greater consistency, accountability, and efficiency; the infrastructure visibly supports programs rather than slowing them down
A long-term capital and infrastructure plan is developed and integrated into organizational strategic planning
Technology and data systems have been assessed and improvements are either implemented or on a clear roadmap
The organization's risk posture is stronger: incident management, emergency preparedness, and compliance obligations are well-managed and documented
This role is functioning as a genuine senior leadership presence, contributing meaningfully to strategic decisions, modeling the organization's values, and helping the whole team operate with more confidence and capacity.

How to Apply

To apply for this position, email your resume and cover letter. to workwithus@onecityptbo.ca. Please note that we will only consider applications that include a cover letter. Posting will close July 24th at noon. Applications will be anonymized, and three staff will review them in order to assess who is invited for an interview.

If you want some tips on how to write an effective cover letter, check out this document!

And if you have questions about this role, you can contact Tammy Kuehne, Executive Director, at tkuehne@onecityptbo.ca.