Full or Half Day Options

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Course Description

We often have an idea of what skills we want to use in an escalation, but in the moment find it difficult to know how to respond. The goal of this training is to offer theory, practice, and strategies that help us take what we know and put it into action. This training provides participants with practical skills to navigate high-stress interactions, reduce the likelihood of escalation, and build stronger relationships with the people they support.

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Note: This training has been revised as of September 2025. This training now integrates key self-regulation practices to strengthen de-escalation skills. Those seeking a deeper dive into self-regulation can also attend our dedicated course (Self-Regulation in the Presence of Stress and Trauma).

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Objectives

• Recognize common causes and dynamics of violence

• Identify and reflect on your own style of addressing conflict

• Strengthen techniques for self-regulation under pressure

• Apply strategies to reduce the likelihood of escalation

• Practice approaches to engage safely with individuals at risk of becoming violent

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Application

• This workshop is designed for frontline staff, outreach workers, housing and shelter teams, volunteers, and others who want practical tools to reduce harm and respond effectively in moments of escalation. 

• Please note: This is not the NVCI (non-violent crisis intervention) certification and does not cover physical restraints.