Trinity Community Centre building with sunflower garden

Trinity Community Hub

Trinity Hub is a low-barrier community space in downtown Peterborough where people can access shelter, meals, basic needs support, and integrated pathways to health, housing, and community-based services.

We believe that everyone deserves access to support, especially during times of isolation, crisis, instability, or transition. The Hub aims to create a welcoming and responsive environment where immediate needs can be met while supporting longer-term stability, wellness, and belonging.

Location:

360 Reid Street

Peterborough, Ontario

Entrance on Simcoe Street

Hours of Operation:

Community Drop-In: 9:00am - 7:00pm

Overnight Shelter: 8:00pm - 8:00am

Please note: The Hub remains closed until 1:00 pm on the first and third Tuesday of each month for scheduled repairs, preventative maintenance, and staff training.

During periods of severe temperatures or extreme weather, the Hub may remain open as needed. For updates about closure decisions, please call the Hub Program Phone at (705) 991-5166 after 8:00 am on scheduled closure days.

What is the Hub?

The Hub is an integrated service space where people can access practical support, build relationships, and connect with programs that meet them where they are. The Hub operates from a responsive low-barrier and harm reduction approach that recognizes the overlapping health, housing, social, and systemic barriers often experienced by people facing homelessness and instability.

We work to:

Reduce barriers to accessing support
Provide safer alternatives to unsheltered homelessness
Support physical, emotional, and community wellbeing
Strengthen connection to healthcare, housing, and social supports
Reduce preventable harm and crisis escalation
Foster belonging, dignity, and relationship-building
Support movement toward greater stability and self-defined goals

The Hub is staffed 24/7 and works closely with community partners, healthcare providers, and emergency response systems to support safety, wellbeing, and coordinated care.

Partnerships & Integrated Supports

The Hub works collaboratively with community partners to strengthen coordination, improve continuity of care, and support safer and more responsive pathways through the broader community support system. The integrated support model recognizes that people experiencing homelessness and instability often face overlapping health, social, and systemic barriers, and aims to reduce fragmentation between services. Partners may provide on-site clinics, referrals, case coordination, systems navigation, or specialized support.

Current partnership areas include:

Primary healthcare and wellness services
Mental health and substance use supports
Housing and coordinated access supports
Income, identification, and system navigation
Culturally relevant and identity-affirming supports
Accessibility and mobility-related supports

We welcome collaboration with community agencies, healthcare providers, outreach teams, and service organizations whose work aligns with the goals of the Hub. Limited private and shared program space may be available for healthcare, outreach, community programming, and other support services that align with the goals of the Hub.

Partner with Us!

Programs and Services

Community Drop-In

The drop-in provides a welcoming daytime space where people can access meals, washrooms, water, hygiene items, referrals, supplies, and staff support. The drop-in space is intended to provide a safer indoor space for people experiencing homelessness, instability, poverty, isolation, or other barriers.

In addition to core programming, community partners regularly provide healthcare, housing support, outreach, harm reduction, and other specialized services on-site.

At the drop-in, community members can access:

Meals and refreshments
Washrooms and showers
Personal care and hygiene supplies
Harm reduction supplies
Healthcare clinics
Housing and justice support
System navigation
Referrals
Community programming

Overnight Shelter

The overnight program provides low-barrier emergency shelter for up to 45 adults experiencing homelessness, with congregate sleeping space, staff support, and connection to community resources in a supervised environment. The program is intended to reduce barriers to accessing indoor space as a safer alternative to unsheltered homelessness for people who have nowhere else to stay.

Demand for overnight shelter often exceeds available capacity across our community, and staff work closely with community partners to support referrals and connections wherever possible.

Community Engagement

The Hub operates within a shared neighbourhood and continues to work toward balancing low-barrier service delivery with the safety, wellbeing, and shared use of surrounding public spaces.

We recognize that operating a low-barrier community hub comes with both opportunities and challenges. We are committed to being responsive, transparent, and continually improving our operations in partnership with participants, neighbours, businesses, and community organizations.

This work includes ongoing attention to:

Site safety and supervision
Property maintenance and cleanliness
Coordination with community partners and emergency response systems
Safer indoor alternatives to unsheltered homelessness
Reducing preventable harm and crisis escalation

The Hub also participates in ongoing neighbourhood communication and engagement processes, including a Neighbourhood Working Group, which brings together residents, businesses, service providers, and organizational representatives to support constructive dialogue, relationship-building, and collaborative problem-solving.

Community members with questions, concerns, or feedback are encouraged to contact us directly by sending a text or leaving a voicemail at 705-304-0017. We are committed to responding within 2 business days and working toward timely and constructive resolution wherever possible.

Frequently asked questions

Accessing Services

Community & Partnerships

Community Questions

Supporting the Hub

People experiencing homelessness and housing instability often face complex and overlapping barriers to accessing support. A low-barrier approach removes unnecessary obstacles so more people can access shelter, food, healthcare, and support when they need it most. Being low-barrier does not mean there are no expectations. The Hub has guidelines that promote safety, respect, and shared use of the space. Our approach recognizes that building trust and meeting immediate needs are often the first steps toward improved health, housing stability, and long-term wellbeing.

The Hub serves adults experiencing homelessness, housing instability, poverty, isolation, or other barriers to accessing support. Services are low-barrier and designed to be accessible to people with a wide range of needs and circumstances. Most services at the Hub do not require an appointment, though some partner services and clinics may operate by referral, appointment, or scheduled hours. The Hub is staffed 24 hours a day and works closely with healthcare providers, community partners, and emergency services to support a safe and welcoming environment for everyone who accesses the space.

Pets are often an important source of companionship, comfort, and safety, particularly for people experiencing homelessness and housing instability. For many people, pets are family, and concerns about their wellbeing can create significant barriers to accessing support. Pets are welcome in the overnight shelter, provided they can be safely managed and do not pose a risk to others. Because meals are prepared and served throughout the day, the drop-in operates under regulations that do not permit pets inside the building. Service animals are permitted in cases where they are required to assist a person with a disability by performing specific tasks or supporting their safety and independence. Service animals must remain under the control of their handler at all times.

Accessibility includes more than physical space. We recognize that people may experience mobility, sensory, communication, health, or other barriers to accessing support. We are committed to reducing barriers to accessing support wherever possible, and to continually improving the accessibility of our space, programs, and services. The Hub’s primary program space is located on the first floor and can be accessed without stairs, including one accessible washroom with shower. The onsite clinic is located on the second floor and can be accessed by elevator for guests with mobility limitations. An additional accessible washroom is available within the clinic space. Please note that the courtyard is currently only accessible by stairs.

Contact Us

Hub Program Phone

(705) 991-5166

Program staff can answer questions about scheduled closures, nightly shelter capacity (after 8:00 pm), general program information, or time-sensitive questions during operating hours.

Program Inquiries

hubservices@onecityptbo.ca

For general information about Hub programs and services, partnership or volunteer opportunities, referrals, or other non-urgent inquiries.

Kitchen Inquiries

kitchen@onecityptbo.ca

For information related to the community kitchen, meal program, food or supply donations, or kitchen volunteering opportunities.

Neighbourhood Feedback & Concerns

(705) 304-0017

(text or voicemail)

Community members are welcome to share questions, feedback, or concerns related to the Hub and surrounding neighbourhood. We are committed to responding within 2 business days and working toward timely and constructive resolution wherever possible.